To apply a category action within an ASB case

The procedure to apply a category action within an ASB case is as follows:

Using the Advanced search spy-glass (), select ASB Case as the Search for and Search by category, and enter the Case Reference as the search criteria 1.
With the Results tab in current focus, double-click on the row containing the exact record match, or return to the Criteria tab and refine the search filters. The ASB Case Details window is displayed.
Click on Details. The Details tab is activated, revealing all reported elements of the anti-social behaviour incident in the Categories summary table.
Highlight the row matching the category against which an action will be applied.
Click on Category Actions. The ASB Category Actions window is displayed.
Using the Select action drop-down field, select the desired progression stage for the ASB category 2. Each progression stage option is summarised in the table below.

Note

1 Additional search criteria may need to be employed (e.g. start date range, category, company, status) to ensure that the correct ASB case is returned; an alternative Search by category of Contact or Contact Group may be selected to extend the available search fields.

2 System validation rules ensure that only those options appropriate to the current progression stage of the ASB category are available for selection.

Field	Description	Next Step
New Category	Applied in the instance where a new ASB classification pairing is to be linked to a case.	This requisite step is covered separately in the topic To link a new category to an ASB case.
Revise Category Priority	Applied in the instance where an alternative priority weighting is to be set for the ASB category.	This requisite step is covered separately in the topic To reprioritise a category within an ASB case.
Complete Category	Applied in the instance where all required actions relevant to the ASB category have been completed.	This requisite step is covered separately in the topic To complete a category within an ASB case.
Cancel Category	Applied in the instance where progression of the ASB category is no longer required.	This requisite step is covered separately in the topic To cancel a category within an ASB case.

See related topics...

ASB category progression management overview

To link a new category to an ASB case

To reprioritise a category within an ASB case

To complete a category within an ASB case

To cancel a category within an ASB case

Using the search facility