To reprioritise a category within an ASB case

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The procedure to reprioritise a category within an ASB case is as follows:

  1. Using the Advanced search spy-glass (), select ASB Case as the Search for and Search by category, and enter the Case Reference as the search criteria 1.
  2. With the Results tab in current focus, double-click on the row containing the exact record match, or return to the Criteria tab and refine the search filters. The ASB Case Details window is displayed.
  3. Click on Details. The Details tab is activated, with all category and type classification pairings for the ASB case captured in the Categories summary table.
  4. Highlight the row matching the category to be reprioritised 2.
  5. Click on Category Actions. The ASB Category Actions window is displayed.
  6. Using the Select action drop-down field, select the option Revise Category Priority.
  7. Click on Next. The Revise ASB Category Priority window is displayed, revealing the current priority weighting for the selected category.
  8. Using the New priority drop-down field, select an appropriate parameter value to reflect the revised priority for the ASB category e.g. Critical, High, Medium, Low, etc 3.
  9. Use the Priority notes field to add contextual data in support of the revised priority weighting.
  10. Click on Save. The category record reflects the revised priority weighting.


Note

1 Additional search criteria may need to be employed (e.g. start date range, category, company, status) to ensure that the correct ASB case is returned; an alternative Search by category of Contact or Contact Group may be selected to extend the available search fields.

2 It is only permitted to revise a priority in the instance where the Priority override permitted configuration setting is activated within the category definition.

3 The priority weighting of an ASB category can be increased or decreased to match the circumstances of the incident.


See related topics...

ASB category progression management overview

To complete a category within an ASB case

To cancel a category within an ASB case

To link a new category to an ASB case

Using the search facility