ASB category progression management overview

An ASB case is defined by one or more associated categories that most closely match the nature of the incident - a physical assault, a dispute over parking, loud music, etc. - and any number of categories can be linked to reflect all dimensions of the incident, as described by the complainant. Therefore one reported incident can often result in several categories being linked to an individual case, either at the point of first contact or subsequently, as the case file is being compiled. Anti-social behaviour can take many forms and therefore housing organisations need to condense the different types of behaviour into logical classification pairings in order to benchmark performance and prioritise resources. These classifications consist of an overarching ASB Type - which can be thought of as the group heading - and an ASB Category, matching the precise behaviour being reported.

When a new ASB case is first created and the relevant categories assigned to it, the default priority will be automatically set for each category in accordance with the configuration settings. In determining the overall priority for the ASB case, the system analyses each assigned category and selects the highest default priority in operation. As the case unfolds, it is possible to reprioritise a category to a higher or lower level, based on the specific circumstances of the incident. Should a higher priority be selected for an individual category, superseding the current priority set for the ASB case, this will be taken as the new overall priority.

As each category reflects a specific behaviour reported within the case, its progression and resolution can be managed separately, and therefore a number of different actions can be applied at category level:

• Category Reprioritisation - Applied in the instance where an alternative priority weighting is to be set for the ASB category
• Category Completion - Applied in the instance where all required actions relevant to the ASB category have been completed
• Category Cancellation - Applied in the instance where progression of the ASB category is no longer required.

Separate help articles have been created for each key aspect of ASB category progression management, including:

• To apply a category action within an ASB case
• To link a new category to an ASB case
• To reprioritise a category within an ASB case
• To complete a category within an ASB case
• To cancel a category within an ASB case