To view the details of an ASB incident log

The procedure to view the details of an ASB incident log is as follows:

Using the Advanced search spy-glass (), select ASB Case as the Search for and Search by category, and enter the Case ID as the search criteria 1.
With the Results tab in current focus, double-click on the row containing the exact record match, or return to the Criteria tab and refine the search filters. The ASB Case Details window is displayed.
Click on Incidents. The Incidents tab is activated, revealing a list of all incidents recorded against the ASB case in the Incidents summary table 1.
Highlight the row matching the ASB incident log to be analysed.
Click on Incident Details. The ASB Incident window is displayed, revealing the current details captured for the ASB incident. Certain fields are worthy of special note and are captured in the table below.
Click on Close.

Tip

1 By default, all incidents are displayed in chronological order; to aid analysis, rows can be reordered by clicking on any of the available headings.

Note

1 Additional search criteria may need to be employed (e.g. start and end date ranges, category, company, status) to ensure that the correct ASB case is returned; an alternative Search by category of Contact or Contact Group may be selected to extend the available search fields.

Field	Description
Incident Date and Time	The combined date and time of the ASB incident.
Date Reported	The date on which the ASB incident was first reported to the housing organisation.
Address	The full address where the ASB incident took place.
Postcode	Where the precise address relevant to the ASB incident is unknown, a postcode may be recorded to capture the general vicinity.
Location Details	Additional information used to describe the ASB incident location e.g. Garden Shed.
Geo-location	The longitude and latitude pairs used to pinpoint the exact location of the ASB incident, where known.
Details	A full explanation of the ASB incident, as described by the complainant.

See related topics...

ASB incident log management overview

To create a new incident log for an ASB case

To update the details of an ASB incident log

Using the search facility