To create a new incident log for an ASB case

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The procedure to create a new incident log for an ASB case is as follows:

  1. Using the Advanced search spy-glass (), select ASB Case as the Search for and Search by category, and enter the Case ID as the search criteria 1.
  2. With the Results tab in current focus, double-click on the row containing the exact record match, or return to the Criteria tab and refine the search filters. The ASB Case Details window is displayed.
  3. Click on Incidents. The Incidents tab is activated.
  4. Click on New Incident 2. The ASB Incident window is displayed.
  5. Enter the ASB Incident date using the calendar icon () or type in the value directly; an incident time may also be specified using the clock icon () 3.
  6. Enter the Date reported value using the calendar icon () or type in the value directly i.e. when the additional ASB incident was first reported to the housing organisation.
  7. Using the Reported by drop-down field, select the contact who actually reported the incident 4.
  8. Select the Address where the additional ASB incident took place using the spy-glass icon (). The Search Address window is displayed.
  9. Enter sufficient details into the address fields provided and click on Search. The Select Address window is displayed, returning all possible matches.
  10. Double-click on the row containing the exact record match or use Refine Search to enter different criteria. Alternatively, click on New Address to create a new location for the additional ASB incident, not previously held.
  11. Otherwise, where the precise address is not known, enter the Postcode of the vicinity into the field provided.
  12. Enter the Location details relevant to the additional ASB incident into the field provided; where known, the Geo-location field may also be employed to pinpoint the area where the incident took place.
  13. Use the Details field to add contextual information pertinent to the additional ASB incident.
  14. Click on Confirm. The new incident log is displayed in the Incidents summary table.
  15. Click on Save.


Note

1 Additional search criteria may need to be employed (e.g. start and end date ranges, category, company, status) to ensure that the correct ASB case is returned; an alternative Search by category of Contact or Contact Group may be selected to extend the available search fields.

2 This option is only active for ASB cases that are not set to a status of Cancelled or Closed.

3 This field captures the date on which the ASB incident took place and must be entered in the format DD/MM/YY or DD/MM/YYYY; the permitted time format is HH:MM.

4 Only those contacts identified as complainants in the parent ASB case will be available for selection.


See related topics...

ASB incident log management overview

To update the details of an ASB incident log

Using the search facility