To update the details of an ASB incident log

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The procedure to update the details of an ASB incident log is as follows:

  1. Using the Advanced search spy-glass (), select ASB Case as the Search for and Search by category, and enter the Case ID as the search criteria 1.
  2. With the Results tab in current focus, double-click on the row containing the exact record match, or return to the Criteria tab and refine the search filters. The ASB Case Details window is displayed.
  3. Click on Incidents. The Incidents tab is activated, revealing a list of all incidents recorded against the ASB case in the Incidents summary table 1.
  4. Double-click on the row matching the ASB incident log to be amended. The ASB Incident window is displayed, revealing the current details captured for the ASB incident.
  5. Amend the ASB Incident date, as required, using the calendar icon () or type in the value directly; the incident time may also be adjusted using the clock icon () 2.
  6. Amend the Date reported value, as required, using the calendar icon () or type in the value directly i.e. when the additional ASB incident was first reported to the housing organisation.
  7. Using the Reported by drop-down field, ensure that the selected contact is the person who actually reported the incident and apply any required change 3.
  8. Change the Address where the ASB incident took place, as required, using the spy-glass icon (). The Search Address window is displayed.
  9. Enter sufficient details into the address fields provided and click on Search. The Select Address window is displayed, returning all possible matches.
  10. Double-click on the row containing the exact record match or use Refine Search to enter different criteria. Alternatively, click on New Address to create a new location for the ASB incident, not previously held.
  11. Otherwise, where the precise address is not known, enter the Postcode of the vicinity into the field provided.
  12. Reaffirm the Location details relevant to the ASB incident and apply any required changes; the Geo-location field may also be adjusted to pinpoint the area where the incident took place.
  13. Ensure the Details field accurately reflects the contextual information pertinent to the ASB incident and apply any required changes.
  14. Click on Confirm. The applied changes are reflected in the Incidents summary table.
  15. Click on Save.


Tip

1 By default, all events are displayed in chronological order; to aid analysis, rows can be reordered by clicking on any of the available headings.

Note

1 Additional search criteria may need to be employed (e.g. start and end date ranges, category, company, status) to ensure that the correct ASB case is returned; an alternative Search by category of Contact or Contact Group may be selected to extend the available search fields.

2 This field captures the date on which the ASB incident took place and must be entered in the format DD/MM/YY or DD/MM/YYYY; the permitted time format is HH:MM.

3 Only those contacts identified as complainants in the parent ASB case will be available for selection.


See related topics...

ASB incident log management overview

To create a new incident log for an ASB case

Using the search facility