To record an appeal against an application decision

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The procedure to record an appeal against an application decision is as follows:

  1. Using the global search facility, type in the first few characters of the application contact name 1.
  2. Double-click on the row containing the exact record match. Where the expected record is not listed, a more advanced search can be conducted using the spy-glass icon ().
  3. Click on Contact Details. The Contact Details window is displayed for the current contact.
  4. Click on Application. The Application tab is activated, revealing a list of all enquiries and applications associated with the contact in the Application summary table 1.
  5. Double-click on the row containing the specific application against which an appeal has been lodged. The Application Reference window is displayed.
  6. Click on Suspensions and Appeals. The Suspensions and Appeals tab is activated.
  7. Click on New Appeal. The Appeal Details window is displayed.
  8. Using the Appeal type drop-down field, select a parameter value to categorise the lodged appeal e.g. Band Calculation, Medical Assessment, Immigration Status, etc.
  9. Use the Details field to add contextual information describing the nature of the lodged appeal; the expansion arrow () can be employed to increase the size of the text entry field.
  10. Enter the Start date using the calendar icon (), or type in the value directly i.e. the date on which the appeals process was initiated 2.
  11. Click on Save 3. The new record is displayed in the Appeals summary table.


Tip

1 Use the Left () and Right () scrolling arrows to reveal additional tabs that might be hidden from view.

Note

1 The search facility will automatically return all possible matches for a contact's first name and last name once the Number of characters before an automatic search commences system preference is reached.

2 The permitted date entry format is DD/MM/YY or DD/MM/YYYY.

3 The selected Appeal type will determine the Generic Case classification to be automatically triggered in support of the appeals process.


See related topics...

Applications outcome management overview

To update the appeal outcome for an application

To create a new allocations appeal type