Applications progression management overview
As a housing organisation, it is important to have full visibility of all open applications received for managed resources, whether they relate to assets, non-organisational assets or services. Recognising that there are many contributory factors in processing an application, with various inter-dependencies, Civica Cx Housing provides the facility to view all activities presented in a graphical timeline, specifically:
An alternative analysis of these same activities is presented as a chronological list. Both representations are maintained in parallel and the end user can readily switch between the two, in line with their working practices. A significant component of application progression is the verification of key responses. Proof of eligibility, identity, pregnancy, armed forces service, or supporting documents confirming specific local connection requirements such as a letter of employment, college registration, provision of specialist medical treatment, etc. are all examples where verification might be sought. All such verification items can easily be added to an application submission, with the progression stages viewed and updated as the supplied proof is corroborated, all within a consolidated screen.
Separate help articles have been created for each key aspect of applications progression management, including: