Reporting Overview

With growing demand and changing housing needs, housing organisations are under even greater pressure to improve performance, best practice and responsiveness in such areas as sustainability, housing standards and costs. Civica Cx Housing provides an integral and powerful business intelligence reporting solution to empower and inform strategic direction for improving transparency and performance in all aspects of social housing management. As housing organisations process increasing amounts of data, the challenge is to present the right information to the right people at the right time. The key driver to the Reporting module is in making sense of disparate information across multiple functional modules and presenting it in a consistent and logical format suitable for a range of audiences, thus providing an effective summary of all operations and activities, supported by comprehensive drill-down facilities where more detail is required.

The Reporting module sets a new standard for all social housing reporting needs, providing a comprehensive, secure and reliable platform to deliver access to all business data. The reports are presented in a variety of formats with a wide range of interactivity and output options, transforming the day-to-day operational information into valuable management data across several key areas:

Repairs performance - responsive, planned and servicing
Social inclusion performance - diversity analysis.

Built upon SQL Server Reporting Services, the Reporting module provides a number of key features:

A suite of standard reports, revealing key performance indicators and the headline metrics required for the submission of national benchmarking returns i.e. HouseMark
An integral toolset for generating, managing and reviewing reports
Additional bespoke reports can be created from the standard set using the 'clone' function
The ability to export data in a variety of industry-standard formats for ease of use and manipulation.

Separate help articles have been created, exploring the different report categories available, specifically: