Repairs analysis reporting overview

The reports available in this section capture headline indicators taken from across a wide range of service areas. They focus specifically on those metrics that can be effectively benchmarked, those that illustrate best practice, and those that meet regulatory requirements for performance reporting. For instance, the core set of reports enable HouseMark metrics to be compiled and submitted easily - using identical calculation rules, as well as supporting the wider goal of data validation. The results aim to provide the housing organisation with visibility of its performance on efficiency and reliability of its repair service - a key factor in promoting tenant satisfaction, upholding health and safety standards and maintaining the value of its assets.

The reports are grouped together into several logical categories, with separate help articles created for each, specifically:

• Introducing repairs completion performance as a percentage reports
• Introducing repairs completion time as an average reports
• Introducing repairs completion satisfaction reports
• Introducing repairs appointment performance as a percentage reports
• Introducing repairs financial performance reports