Housing organisations can elect to use the well-established Task Path Creator toolkit to bring each resource – an organisation asset, a non-organisation asset, or supplementary service – to a point at which it can be allocated to a prospective tenant. Defining 'action plan' workflow structures to be executed in conjunction with specific Generic Case classifications will then steer the progression of all asset voids and resource episodes. This alternative approach to action plan management is augmented by the following aspects of functionality:
- Work Templates – Once the scope of a 'fit to let' void action plan has been formulated, a comprehensive breakdown of repairs regularly undertaken on returned properties can be compiled within a template definition, identifying individual Schedule of Rates (SOR) codes that are routinely required to raise a property to lettable standard. Any number of work templates can be created, each perhaps focused on a different maintenance level classification, or varied property types: house, flat, maisonette, bungalow, etc. These can then be ascribed to relevant void situations, with only minimal adjustments to the specific scope being required i.e. adding, removing or editing individual SOR codes to refine the work instruction.
- Repairs Wizard – Where additional areas of maintenance are required for specific properties, over and above the ascribed work template, these can be appended to the asset void episode via an intuitive repairs compilation assistant, bringing together familiar data capture screens into one consolidated process.
- Void Rules – Aligned to a housing organisation's 'fit to let' approach, custom condition criteria and system action trigger points can be used to determine those target records (asset voids and resource episodes) that will be subject to a specific task path action plan. The expected repair commitments (SOR codes) will also be reflected through an associated work template, the completion or cancellation of which being deemed mandatory before the property is considered available for shortlisting.
Those end users wishing to employ the 'enhanced cases and tasks' framework for the management of asset voids and resource episodes should activate the system preference Use Enhanced Voids.
Separate help articles have been created for each key aspect of enhanced voids maintenance, including:
