To view the tasks within an ASB case

The procedure to view the tasks within an ASB case is as follows:

Using the Advanced search spy-glass (), select ASB Case as the Search for and Search by category, and enter the Case Reference as the search criteria 1.
With the Results tab in current focus, double-click on the row containing the exact record match, or return to the Criteria tab and refine the search filters. The ASB Case Details window is displayed.
Click on Tasks. The Tasks tab is activated, revealing a list of all tasks assigned to the ASB case in the Tasks summary table 1. Certain fields are worthy of special note and are captured in the table below 2.
Click on Close.

Tip

1 By default, all ASB tasks are sorted first by category and then alphabetically; to aid analysis, rows can be reordered by clicking on any of the available headings.

Note

1 Additional search criteria may need to be employed (e.g. start and end date ranges, category, company, status) to ensure that the correct ASB case is returned; an alternative Search by category of Contact or Contact Group may be selected to extend the available search fields.

2 Use the summary table Menu option to hide or reveal additional columns of information; apply the standard 'drag and drop' technique to reposition columns into a different order.

Field	Description
Task Reference	The unique internal reference number for the ASB task.
Category	The classification to which the ASB task is assigned e.g. Property Vandalism, Physical Assault, Neighbour Dispute, etc.
Contact	The complainant in the ASB case by whom the initial incident was reported.
Description	An explanation of the ASB task to be conducted.
Owner	The allocated owner of each ASB task, specifically an individual end user account.
Planned Start Date	The anticipated start date for the ASB task.
Actual Start Date	The actual date on which the ASB task was formally started.
Target Date	The SLA target completion date for the ASB task, derived from the component definition.
Completion Date	The date on which the ASB task was completed, as appropriate.
Status	The current progression status for the ASB task i.e. Pending, Open, Complete, Cancelled, On Hold.
SLA	A colour code indicator to summarise the status of each ASB task relative to the target date (Green - Amber - Red). Green = The task is on track; Amber = The warning days limit set for the task has now been reached; Red = The target date set for the task has expired.

See related topics...

ASB task management overview

To add a task to an ASB case

Using the search facility