Resourcing skills maintenance overview

The allocation and deployment of resources - individual operatives and dedicated teams - that are necessary to fulfil all obligations around reactive and planned maintenance works is governed by a set of user-controlled definitions. A resourcing skills definition specifies the nature and scope of the work that can be carried out by particular tradesmen. The definition brings together the expertise of the contractor, in terms of their accreditation and skill level, and also the expectation of the housing organisation on contract fulfilment. Multiple definitions can co-exist to provide breadth and granularity of the types of trade services likely to be called upon, and therefore the end user has full flexibility in controlling the mix of resourcing skills covered by their direct servicing division.

Resourcing skills definitions are used to determine the specific contracts that can be allocated to an individual trades person, matching the requirements of the job to their professional services. They can also affirm those job types where an additional operative is needed to carry out the inherent tasks, utilising the 'second person' attribute, as appropriate. In contrast, the fulfilment of many works orders will only be possible through the contributions of several contractors collaborating together and therefore parallel definitions can also be created to cover 'work team' involvements.

Separate help articles have been created for each key aspect of resourcing skills maintenance, including:

• To create a new resourcing skills definition
• To create a new work team skills definition