Message board control centre overview

Customer engagement is at the heart of this automated bulletin service, allowing messages to be compiled within Civica Cx Housing and then disseminated to contacts via Tenant Portal. Central to its success is the need to deliver the right message, at the right time, to the right audience; thus nurturing an effective, ongoing dialogue with tenants through a complete interaction history. Managing the entirety of the messaging logic through targeted recipient cohorts and tailored communications, as well as the ability to reuse - clone - a message definition for similar interactions is all fully supported within the intrinsic functionality.

The Tenant Message Board controls and expedites outbound customer bulletins - categorised as either High or Normal - to be channelled and viewed through Tenant Portal, delivering personalised experiences determined by the message content and intended audience. Any number of bulletins can be defined over time to raise awareness of upcoming events, planned utility disruptions, service outages, and the like: some will have a broad target audience, whilst others can be created to focus in on particular groups.

Separate help articles have been created for each key aspect of the message board control centre, including:

• To create a new message definition
• To add recipients to a message definition
• To compose the body text of a message definition
• To clone a message definition