To release a feedback task currently on hold

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The procedure to release a feedback task currently on hold is as follows:

  1. Using the Advanced search spy-glass (), select Feedback Task as the Result Set and Criteria Set category, and enter the Task ID as the search criteria 1.
  2. Double-click on the row containing the exact record match or use Refine Search to enter alternative criteria. The Feedback Task Details window is displayed.
  3. Click on Release Task 2. The Release Feedback Task window is displayed.
  4. Where the feedback task is to be released immediately, ensure the Release now tick box is activated 3.
  5. Alternatively, enter the Release date for the feedback task using the calendar icon () or type in the value directly; a time may also be specified using the clock icon () 4.
  6. Use the Notes field to add contextual data in support of the feedback task being released early.
  7. Click on Save. The status of the feedback task is automatically updated to reflect the change, once the revised release date is reached; the SLA amber warning and target completion dates are also recalculated to take account of the reduced 'on hold' period.


Note

1 Additional search criteria may need to be employed (e.g. start and end date ranges, type, stage, description, status) to ensure that the correct feedback task is returned; an alternative Criteria Set of Feedback Case may be selected to extend the available search fields.

2 This option is active only for feedback tasks that are currently on hold.

3 This is the default setting for feedback tasks being released from hold; hence the option must be deactivated before an alternative future date (and time) can be specified.

4 The permitted date entry format is DD/MM/YY or DD/MM/YYYY; the permitted time entry format is HH:MM.


See related topics...

Feedback task progression management overview

To place a feedback task on hold

Using the search facility