To modify the details of individual task attachments within a support provision case

The procedure to modify the details of individual task attachments within a support provision case is as follows:

1. Using the Advanced search spy-glass (), select Support Task as the Search for and Search by category, and enter the Task ID as the search criteria 1.
2. With the Results tab in current focus, double-click on the row containing the exact record match, or return to the Criteria tab and refine the search filters. The Support Task Details window is displayed.
3. Click on Attachments. The Attachments tab is activated, revealing a list of all files linked to the support provision task in the Attachments summary table.
4. Double-click on the specific row matching the attachment record to be updated. The Update Attachment window is displayed, revealing the current name of the file attachment.
5. Enter a New name for the file attachment into the field provided 1.
6. Enter a revised Description for the attachment, providing contextual background as to the origin and purpose of the file.
7. Click on Save. The applied changes to the attachment record are displayed in the Attachments summary table.

Tip

1 To aid in identification purposes, it is good practice to devise and uphold a consistent naming convention for all attached files.

Note

1 Additional search criteria may need to be employed (e.g. start and end date ranges, description, company, status) to ensure that the correct support provision task is returned; an alternative Search by category of Support Case may be selected to extend the available search fields.

See related topics...

Support provision task management overview

To add an attachment to a support provision task

To remove an attachment from a support provision task

To view individual task attachments within a support provision case

Using the search facility