How to use this help viewer

The help viewer provides a navigation pane which includes a table of contents, index and word search, so you can find the information you require quickly and easily. On launching the Help Centre, topics pertinent to the current task can be located through any one of the available tabs: Contents, Index or Search. The function of each tab is described in the table below:

Tab	Description
Contents	Book icons (also referred to as folders) open to reveal topic entries and sub-books. As you browse through the available help content, other related help topics are visible at a glance.
Index	Provides the end user with an alphabetical list of the topics covered in the Help Centre, grouped together into subject-specific books.
Search	Allows the end user to search for occurrences of a word or phrase contained within the available Help Centre topics, returning all logical matches.

Moving between topics

The navigation buttons Back (), Forward () and Up () are provided to move easily between topics.

Topic Structure

The structure of the online Help Centre mirrors the modular approach adopted within Civica Cx Housing. The processes and procedures inherent within each key module constitute a separate folder within the Help Centre, which is then typically sub-divided into 'configuration' and 'management' components; configuration topics describe how to construct all related elements as a prerequisite to conducting daily management activities and routine tasks. Individual topics fall into two distinct categories:

Overview - This topic category is used to establish the background for specific functionality available within Civica Cx Housing, all within the context of social housing best practice and legislative governance.
Procedural - This topic category is used to describe a discrete process that can be conducted within Civica Cx Housing, as a series of chronological steps. It can also be supported by a contextual summary, and will likely contain several links to related topics or external resources.

See related topics...

To locate a help topic