ASB management overview

Anti-social behaviour is defined as behaviour that lacks consideration for others and may cause damage to the society, whether intentionally or through negligence. Anti-social behaviour is labelled as such when it is deemed contrary to prevailing standards for social conduct. The Crime and Disorder Act 1998 defines the perpetrator of anti-social behaviour as one acting in a manner that has "caused or was likely to cause harassment, alarm or distress to one or more persons not of the same household". Anti-social behaviour can be classified in a variety of ways, such as:

• Substance misuse, such as glue sniffing
• Drinking alcohol on the streets
• Problems related to animals, such as not properly restraining dogs in public places
• Begging
• Prostitution related activity, such as curb-crawling and loitering
• Abandoned vehicles that may or may not be stolen
• Noise coming from alarms, business or industry, pubs and clubs
• Environmental damage, such as graffiti and littering
• Hate incidents where abuse involves race, religion, gender, sexual orientation, age, or disability
• Firearms incidents, such as the use of an imitation weapon.

Within Civica Cx Housing, any number of anti-social behaviour types can be defined in order to logically group together related incident categories that are likely to be encountered within the realms of a social housing provider. These can also be cross-referenced to the classification framework defined through the National Standard for Incident Recording (NSIR), ensuring that all incidents are recorded and analysed in a consistent manner. This standardised approach allows resulting data to be used at a local and national level for management and performance information needs. When an ASB incident is first reported to the housing organisation, it can be linked to the most appropriate categories of behaviour and then progressed through a series of target-driven tasks, all configured within the category definition, ensuring a consistent approach to its management and resolution.

Separate help articles have been created for each key aspect of ASB management, including:

• ASB configuration management overview
• ASB incident management overview